Frequently Asked Questions
Your guide to shopping with Healer Labs London
Where does Healer Labs London ship to?
We currently offer tracked worldwide shipping. UK domestic orders typically arrive within 2-3 business days, while international shipping times vary by destination.
What is your return policy?
We accept returns on all unworn items with original tags attached within 30 days of delivery. Please note that for hygiene reasons, certain accessories cannot be returned.
How do I ensure I choose the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Are your garments ethically produced?
Yes, sustainability and ethics are at our core. We partner with vetted manufacturers who ensure fair wages and safe working conditions while utilizing high-quality, durable materials.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options such as Klarna and Clearpay.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a unique tracking number and a link to monitor your shipment's progress.